Frequently Asked Questions

Do I need to create an account to place an order?

No, you can complete your purchase as a guest by entering your delivery and payment details at checkout. However, creating an account lets you track your orders, save your delivery information for faster future purchases, and access your order history.

How much is shipping and how long will it take?

A standard shipping fee of R100 applies to all local (South Africa) orders with a total value of less than R1,500. Orders are typically delivered within –5-7 working days from the date your order has been dispatched. Delivery times may vary during promotional periods, public holidays, or due to circumstances beyond our control.

Will I receive an order confirmation?

Yes. Once your order has been successfully placed, you will receive a confirmation email with your order number and a summary of your purchase.

How long will it take to get my package?

The perfect way to enjoy brewing tea on low hanging fruit to identify. Duis autem vel eum iriurea dolor inner
hendrerit vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis. For me, the most
important part of improving at photography has been sharing it. Lorem ipsum dolor sit.

Am I able to change my order after placing it?

We begin processing orders as quickly as possible to ensure prompt delivery, so changes cannot be guaranteed once an order has been placed. If you need to make a change, please contact our customer support team immediately support@faelcollection.com. We will do our best to accommodate your request if your order has not yet been processed or dispatched.

How do I track my order?

The perfect way to enjoy brewing tea on low hanging fruit to identify. Duis autem vel eum iriurea dolor inner
hendrerit vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis. For me, the most
important part of improving at photography has been sharing it. Lorem ipsum dolor sit.

Can I order via social media messaging or comments on your social media accounts?

To ensure the security and accuracy of your order, we do not accept orders through social media messages, comments, or direct messages. All purchases must be completed through our official website, where you can securely place your order and make payment.

Are there payment plans?

  1. Happy Pay: Split your purchase into two easy payments with Happy Pay. Pay nothing today, and settle your order over your next two paydays.

For more information, visit the Happy Pay FAQs: https://happypay.co.za/faqs. 

What happens if part of my order is cancelled?

If an item becomes unavailable after your order has been placed, our Support Team will contact you as soon as possible. You will be offered the choice of a full refund, an online gift voucher, or an alternative product of the same value.

Which items cannot be returned or exchanged?

Which items cannot be returned or exchanged?

For hygiene and sanitary reasons, the following items cannot be returned or exchanged unless they are defective or incorrectly supplied:

  • Bottles, tumblers, and drinkware that have been opened or used.
  • Gift cards.

What do I do if I receive a defective item?

If you receive a defective or damaged item, please contact our Support Team within 7 days of receiving your order. Include your order number, a description of the issue, and clear photographs of the product. We will assess the matter and, where applicable, arrange a replacement, repair, or refund in accordance with the Consumer Protection Act of South Africa.

Haven't found your answer?

Get in touch with us! Our Customer Support Team is here to help and will respond to your enquiry as soon as possible.

    Scroll To Top
    Close
    Categories
    Close
    Shop
    Category
    0 Wishlist
    0 Cart

    Login

    Shopping Cart

    Close

    Your cart is empty.

    Start Shopping

    Close
    Select the fields to be shown. Others will be hidden. Drag and drop to rearrange the order.
    • Image
    • SKU
    • Rating
    • Price
    • Stock
    • Availability
    • Add to cart
    • Description
    • Content
    • Weight
    • Dimensions
    • Additional information
    Click outside to hide the comparison bar
    Compare
    Loadding...
    ZAR ZAR